Shipping policy

📦 Order Processing Time

  • Standard (non-customized) products:
    Orders are processed within 1–2 business days.

  • Customized/personalized products:
    Orders are processed within 5–7 business days before shipping.

🚚 Shipping Time

Shipping time depends on the shipping method chosen at checkout.
We use:

  • DPD

  • Royal Mail

Delivery times vary by service and destination.

💸 Shipping Costs

  • Standard shipping: calculated at checkout.

  • FREE shipping on orders over £100 (standard delivery).

📍 Shipping Locations

We ship only with in UK.

🔁 Order Tracking

  • You will receive a tracking number via email once your order is shipped.

  • You can track your order through the courier’s website.

📦 Lost or Damaged Items

If your order is lost or damaged during shipping:

  • Please contact us immediately at contact.uallri8@gmail.com

  • Provide your order number and photos (if damaged)

We will help you resolve the issue as soon as possible.

🛑 Shipping Restrictions

  • We do not ship to PO boxes.

  • We do not ship hazardous or perishable items.

📌 Important Notes

  • Delivery times are estimates and may vary due to carrier delays.

  • Once the package is handed to the courier, we are not responsible for delivery delays.